Frequently asked questions

We specialize in open-box and scratch-and-dent appliances from trusted name brands. Returned and cosmetically damaged units can no longer be sold as new, so they come to us — and we price them well below retail, up to 50% off.

Every appliance is inspected and tested for quality and performance. Cosmetic defects such as scratches and dents do not affect performance.

Our appliances are open-box and scratch-and-dent units — they are not "brand new" in the sense of never having left the box.

All scratch and dent appliances will have various cosmetic scratches and dents; scratches and dents do not render an item to be in less than working condition. Units are sold without the manufacturer warranty, which is why we include our own coverage.

Yes. Every appliance includes 1 year of free warranty coverage. You can extend it through On Point — an additional 5 years, for up to 6 years of total coverage with no deductible fees — or with a CPS extended plan.

For the first 7 days after purchase, our local store team provides direct support, including installation assistance and help with any initial appliance concerns.

On Point Protection provides extended protection for your appliance, designed to help protect your investment and reduce unexpected repair costs.

• Extended repair coverage for covered mechanical and electrical failures
• Professional repair service — access to qualified technicians for covered appliance repairs
• Parts and labor coverage on covered repairs
• No deductible fees
• Up to 6 years of total protection

CPS (Consumer Priority Service) is a nationwide extended warranty company with plans made for scratch-and-dent appliances.

• Covers malfunctions and breakdowns that are not caused by physical damage or misuse
• Parts and labor included on covered repairs
• In-home service for large appliances such as refrigerators and washers, by a local authorized service center
• Transferable to the new owner if you sell or gift the appliance

The length of coverage depends on the plan you choose, and any fees are set out when you buy it.

Sign in to your account at cpscentral.com and choose File Claim, or call CPS on 1-800-905-0443. CPS then contacts a local authorized service center, which comes to your home to repair the appliance.

Yes — no credit needed. Lease-to-own financing is available through Koalafi, Snap Finance, Acima Finance and American First Finance, with approvals for a lease purchase agreement of up to $6,500.

Delivery fees are calculated based on your delivery address and distance from our store. Please call for an accurate delivery quote.

We offer scheduled delivery and setup. Installation fees vary depending on the appliance type and installation requirements.

Available in-stock appliances can be picked up the same day.

Within 48 hours of delivery, if the product is not working, the customer can exchange it for another unit or return it. After 48 hours, returns are not accepted.

A 30% restocking fee applies to returns. Customers are responsible for getting the right specifications of appliance — size, gas or electric, and so on — for their purchases. If needed, we are able to pick up for an additional fee.

Physical damage or installation damage on the unit caused by customers cannot be returned.

For pickup customers, if the product is not working, customers are responsible for returning the unit back to the store in order to get a refund or exchange. If needed, we are able to pick up for an additional fee.

Monday through Saturday 10am–7pm, and Sunday 12pm–6pm, at 1490 S US Hwy 17-92, Longwood, FL 32750.